How do I return my Sensor?

This article explains the return process for the FLOWBIO Sensor.

Returns Policy

At FLOWBIO, we strive to ensure customer satisfaction with every purchase. If you are unsatisfied with your order, we are here to help with our hassle-free returns policy.

You can view our returns policy in full here.

Eligibility for Returns

Items must be returned within 90 days from the date of delivery.

The item must be unused, in its original packaging, and in the same condition as received.

Proof of purchase or order confirmation is required.

How to Initiate a Return

Contact our customer service team at [e-mail] to request a return authorisation.

Once approved, you will receive a return shipping label and instructions on how to send your item back.

Securely package the item and send it to the designated return address.

The customer will cover the postage costs for the return.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 10 business days and credited to your original payment method.

Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately with photos of the issue. We will provide a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after the stated processing period, check with your bank or credit card company as processing times may vary.

If further assistance is needed, reach out to our customer service team.